Hey there! Welcome to SolegStyle—where every step you take matters to us. Seriously, we’re not just another faceless online store. Our founder, Sarah, still replies to most emails herself (though she might take a day or two during busy seasons). Why? Because your feedback—yes, even the nitpicky stuff—shapes what we do next.
Remember that time we switched to eco-friendly packaging? That came straight from a customer’s suggestion. So don’t hold back—whether it’s a sizing question, a return hiccup, or just to say, "Hey, those new sneakers are fire!".
Live Chat? You bet! Look for the little chat icon in the corner. Pro tip: Our team’s fastest responder is Jamie—ask her about the "mystery discount code" she sometimes slips into conversations.
Back in 2018, Sarah started SolegStyle after a frustrating online shopping experience herself. "I wanted a place where people wouldn’t feel like just another order number," she says. That’s why you’ll never get an automated reply from us unless absolutely necessary. Well, except for that one April Fools’ Day when we programmed all emails to start with "Greetings, human..."
P.S. If you’re reading this at 2am wondering about international shipping, yes—we ship worldwide. And yes, we’ve totally been there with the late-night shopping sprees too.
